Effective Date: November 3, 2026
At Golden Empadas, we take great care in preparing, packaging, and shipping our frozen Brazilian products. Our goal is to ensure that every order is shipped using reliable expedited delivery services and arrives in the best possible condition.
Due to the frozen and perishable nature of our products, proper delivery handling and immediate freezer storage are essential to maintaining product quality and food safety.
Shipping Methods
We offer expedited shipping through FedEx and UPS to eligible destinations across the United States.
Available shipping methods and rates are displayed at checkout.
Customers must select their preferred shipping method during checkout.
Orders are shipped using the selected service, such as FedEx Priority Overnight or UPS Next Day Air.
Shipping rates are calculated based on the destination ZIP code, package weight, dimensions, and selected service.
Tracking information is provided once the order ships.
Shipping and Delivery Timeframes
Orders are shipped using the expedited service selected by the customer at checkout.
Next Day shipping refers to the carrier's transportation timeframe after the package has been shipped, not necessarily the date the order is placed.
Order processing and shipping schedules may vary.
Delivery dates and estimated arrival times are subject to the selected carrier's terms and conditions.
Weather conditions, holidays, operational disruptions, and other circumstances beyond our control may affect delivery.
Customer Responsibility Upon Delivery
IMPORTANT: ALL PRODUCTS MUST BE PLACED IN THE FREEZER IMMEDIATELY UPON DELIVERY.
Because our products are shipped frozen, customers are responsible for retrieving their packages promptly after delivery.
Upon receiving your order, you must:
Retrieve the package as soon as possible.
Open the package and inspect the products.
Transfer all products to the freezer immediately.
Keep products frozen until ready for preparation.
Follow the cooking and storage instructions provided.
Do not leave packages unattended outdoors or at room temperature for extended periods.
Golden Empadas is not responsible for product deterioration resulting from delayed package retrieval, failure to place products in the freezer immediately after delivery, improper storage, or mishandling after receipt.
Delivery Address and Package Retrieval
Customers are responsible for providing a complete and accurate shipping address and ensuring that delivery instructions are correct.
Golden Empadas is not responsible for delivery issues resulting from:
Incorrect or incomplete shipping addresses.
Customer-requested delivery changes or holds.
Failure to retrieve packages promptly after delivery confirmation.
Packages left unattended due to customer-provided delivery instructions.
Improper handling or storage after delivery.
Shipping Delays and Damaged Packages
Although we use expedited shipping services, delays may occasionally occur during transportation.
If your package arrives damaged, excessively delayed, or with products that appear thawed or compromised, please contact us within 48 hours of delivery.
Please provide:
Your order number.
Description of the issue
Clear photographs of the products and packaging.
Your shipping tracking information.
Do not consume products that appear unsafe or compromised.
Each situation will be reviewed individually. If the issue qualifies under our Return & Refund Policy and applicable law, we may offer a replacement or refund.
Shipping Carrier Responsibilities
Golden Empadas uses third-party shipping carriers, including FedEx and UPS, for transportation and delivery.
Carrier delivery guarantees, service commitments, and refund policies are governed by the respective carrier's terms and conditions.
We will make reasonable efforts to assist customers with shipping-related concerns and carrier claims when applicable.
Questions and Shipping Assistance
For questions regarding shipping methods, delivery, tracking, or the condition of your frozen products, please contact us:
Email: info@goldenempadas.com
Please include your order number and tracking information so our team can assist you.
Important Legal Notice
This policy is intended to comply with applicable federal and state consumer protection laws, including Massachusetts General Laws Chapter 93A, applicable California consumer protection requirements, and applicable Federal Trade Commission shipping regulations.
Nothing in this policy is intended to waive or limit any rights or protections provided to consumers under applicable law.
Thank you for choosing Golden Empadas. We appreciate your trust and cooperation in ensuring that our frozen products are received and stored properly.